Returning an Unwanted Item?

We understand that sometimes a product may not meet your expectations or it just didn’t quite fit right and you may want a refund. We allow for up to 30 days to return your item for a full refund as long as the following conditions are met: 1) The garment is inits original condition. 2) The item has not been worn, except to try on. 3) The tags are still on the garment 4) The item is not a “final sale” item.  

If you return an item within 30 days, upon receipt of the item at the Zaila Collection warehouse, you will receive a full refund within 7 days after the item has been received. As we are a non profit and we rely on sales and donations in order to provide the most vulnerable communities, we unfortunately cannot pay for the shipping label to return the item. However, free shipping is available upon purchase. 

 
**What if the Returns Period Has Passed?**

If the garment has not been worn, is in its original condition and tags are still on, we will provide you a credit to shop at Zaila for up to 60 days upon receipt of your package. 

**Final Sale**

 Items marked as Final Sale have been heavily discounted and are not eligible for returns, however, your item will still be eligible for an exchange or store credit. 

The fine print

 You may try on items as you would in a store, but please do not wear them. If an item is returned to us in unsuitable condition (worn, damaged, etc.) or outside the returns timeframe, we will not be able to issue a refund. In such cases, the item may be sent back to you.

All returned items must be unworn/unused and in the same condition as when you received them for us to issue a full refund. In addition to original packaging, all tags and labels should be attached 

**Responsibility for Returns**

 You are responsible for returned items until they reach us, so please ensure they are packed securely to avoid damage during transit. Since the package remains your responsibility until it arrives back with us, we recommend obtaining proof of postage in case you need to contact us about your return.  

**Want to Exchange an Item?**

Customer service is our top priority so we do offer exchanges on your orders. If you would like a different size or color you must fill out your request and your exchange will be processed with in 48 hours M-F upon receiving your item. You will be responsible for the shipping of the return but Zaila will provide the fee to send your item back. Only one free exchange is allowed. Otherwise, you are responsible for the additional shipping fees incurred.  

**Returning a Faulty or Incorrect Item?**